Our Approach
When we are introduced to an individual with complex care needs, our team follows a robust process to determine as quickly as possible whether our program is a good fit for the individual and their family. While we value everyone’s time, we also understand the importance of making the right placement decision in the first instance – misplacements can negatively impact the individual and their development.
- We undertake an initial document review and discussion with the placing agency to gather background information.
- We conduct an extensive intake process involving meetings with the individual and their family to help ensure that we can meet their needs and plan for any unique and essential elements.
- Following admission, a Plan of Care (Youth) or Individual Support Plan (Adult) is created in consultation with all necessary parties to address specific development needs and goals. Plans are developed by a Registered Behaviour Analyst who subsequently oversees implementation integrity and regularly reviews the efficacy of interventions.
- Onboarding is a sensitive time for all stakeholders, and we follow customized checklists to ensure that everything is in place prior to the individual arriving at their new home and to enable the establishment of consistent routines over the first few days and weeks.
- Many of our supported individual’s day-to-day needs are met in the home through a variety of established programs. In addition, opportunities to pursue programs in the local community are identified and explored so that each person can choose the programs that best suit their needs and preferences.
- Maintaining regular contact with the family or guardian and the placing agency as well as other community agencies and resources ensures the best possible care for each person.
Our support staff take the time to get to know each individual and learn about their unique needs and preferences. Respecting social, recreational, developmental, cultural and spiritual needs enables each person to experience a full and meaningful life.
More than a helping hand
Supporting individuals and families for a sustainable journey to belonging
Contact Us: 1-905-247-5599